Overview
At Clara Engine, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process, subject to the terms outlined below.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Certain items such as personal care products, consumables, or customized items may not be eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
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Approved refunds will be processed within 7–10 business days and issued to the original payment method.
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Shipping charges (if applicable) are non-refundable.
Exchanges
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If you wish to exchange an item for a different model or replacement, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Defective Products
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If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with photos and details. We will arrange for a replacement or refund at no extra cost.
How to Initiate a Return
To start a return, please email us at [email protected] with your order number, reason for return, and supporting details. Our team will guide you through the process.
Important Notes
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Items returned without prior approval will not be accepted.
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We reserve the right to refuse returns that do not meet our policy conditions.