Overview
At Clara Engine, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process, subject to the terms outlined below.

Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Certain items such as personal care products, consumables, or customized items may not be eligible for return.

Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

  • Approved refunds will be processed within 7–10 business days and issued to the original payment method.

  • Shipping charges (if applicable) are non-refundable.

Exchanges

  • If you wish to exchange an item for a different model or replacement, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Damaged or Defective Products

  • If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with photos and details. We will arrange for a replacement or refund at no extra cost.

How to Initiate a Return
To start a return, please email us at [email protected] with your order number, reason for return, and supporting details. Our team will guide you through the process.

Important Notes

  • Items returned without prior approval will not be accepted.

  • We reserve the right to refuse returns that do not meet our policy conditions.